1. Introduction
Hakha Beach House (“we,” “us,” or “our”) is committed to protecting the privacy of our guests (“you” or “users”). This Privacy Policy outlines how we collect, use, and protect your personal information when you book and stay at our property located at Rua Das Surfistas, 3, Tofinho, Inhambane, Mozambique 1300, and when you interact with our website, hakhatofo.com.
2. Information We Collect
We collect the following types of personal information:
* Booking Information: When you make a booking inquiry or reservation, we collect your name, contact information (email address, phone number), payment details (IBAN, Apple Pay, PayPal, credit/debit card information), and booking details (dates of stay, number of guests).
* Communication Data: We collect information you provide when you communicate with us via email, phone, WhatsApp, or social media (Instagram).
* Website Usage Data: We collect information about your interactions with our website, including IP address, browser type, and pages visited.
* Site Information: In some cases, we might collect information for safety and security purposes during your stay.
3. How We Use Your Information
We use your personal information for the following purposes:
* Booking and Reservation Management: To process your bookings, confirm reservations, and manage your stay.
* Communication: To respond to your inquiries, provide booking information, and communicate about your stay.
* Payment Processing: To process payments for your bookings.
* Website Improvement: To analyze website usage and improve our website’s functionality.
* Legal Compliance: To comply with applicable laws and regulations.
* Security and Safety: To ensure the safety and security of our guests and property.
* Marketing (with consent): To send you promotional materials or updates about our services (you can opt-out at any time).
4. Sharing Your Information
We may share your personal information with the following third parties:
* Payment Processors: To process payments for your bookings (e.g., banks, PayPal, Apple Pay).
* Service Providers: To assist with website hosting, data analysis, and other services.
* Legal Authorities: When required by law or to protect our rights.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Rights
You have the following rights regarding your personal information:
* Access: You can request access to the personal information we hold about you.
* Correction: You can request that we correct any inaccurate or incomplete personal information.
* Deletion: You can request that we delete your personal information, subject to legal obligations.
* Objection: You can object to the processing of your personal information.
* Withdrawal of Consent: If we rely on your consent to process your personal information, you can withdraw your consent at any time.
To exercise these rights, please contact us at info@hakhatofo.com.
8. Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.
9. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and update the “Last Updated” date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
* Email: info@hakhatofo.com
* Tel/WhatsApp: +258 86 571 2357
* Website: hakhatofo.com
* Instagram: @hakhatofo
12. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of Mozambique.
Last Updated: 24/03/2025
